Order Processing & Shipping Information
I. Order Processing.
All orders will be processed as quickly as possible. Please allow 2 business days to process your order before shipping. Orders placed after 12:00 pm PST are processed the following business day. If your order needs to arrive by a certain date, please contact us directly.
To secure your request, we will charge your credit card at the time the order is received.
Most states now require the collection and remittance of sales tax. Your state sales tax will be collected at the time of purchase and reflected in the total amount charged to your credit card.
All Orders are shipped Monday thru Friday, expect major Holidays. Shipments are sent using FedEx Ground service, unless expedited shipping is requested. Upon request, your package can be shipped via UPS or directly to a UPS Store. Alaska & Hawaii are shipped 2-day Air Service.
II. Shipping Information.
All packages containing alcohol must be signed for, upon delivery, by an adult (21 years of age or older). The carrier requires verification of age at the time of delivery.
We cannot deliver wine to P. O. Boxes or APO/FPO addresses. Please provide a physical address where an adult signature can be obtained. To facilitate delivery of your purchase, we highly recommend delivery to a Business Address or for the package to be held at your local FedEx store for pick up.
The carrier will make three attempts to deliver at the address provided. The package will then be held for pickup at your local FedEx store for 5 business days before being returned to Silverado Vineyards. Silverado Vineyards is not responsible for additional shipping charges incurred.
Silverado Vineyards is compliant with individual US state laws and currently direct ships off-site orders only to consumers in the following states: Alaska, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Iowa, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin & Wyoming. The laws regarding the direct shipment of wines are constantly changing. For more information and the most up to date analysis of direct shipping laws by state, please visit www.wineinstitue.org.
In some instances, state and local laws regulate product availability and/or wine purchase limitations. Working within these laws may prevent our ability to fulfill your order requests.
Please contact us regarding International Shipping.
III. Reroutes & Redirects Policy.
In the event that you are unable to receive your shipment at the shipping address provided, you can redirect your package to your nearest FedEx location for pick up. They will hold the package for you for 5 business days and there is no charge for this service. Should you need to redirect the package to a different address, there is a $15.00 redirect fee for each package for this service. To avoid additional shipping charges and delays in receiving your wine, it is highly recommended that you ship to a Business address for first attempt delivery. Silverado Vineyards is not responsible for additional shipping charges incurred.
IV. Returns Policy.
Wine is a perishable product and as such cannot be returned. If in the rare event that you open a bottle of Silverado Vineyards wine and it does not meet with your approval please give us a call.
If your wine order is returned to us, please contact our Shipping Department at 707-259-6632. You have the option to have the package held for pick up or reshipped. A re-shipping fee will applied.
V. Age Disclaimer.
Silverado Vineyards sells and ships wine only to persons over the age of 21 years old. When placing an order you must provide your date of birth, as well as certify that you are 21 years of age. By placing an order with Silverado Vineyards, you certify under penalty of perjury that you and the recipient of this shipment are at least 21 years of age.
Upon delivery of the order, the recipient will be required to show identification proving that he or she is at least 21 years old. The willful misrepresentation of your age or the age of the recipient is a crime in most states. If you willfully misrepresent your age or the age of the recipient, we will cooperate with the authorities to prosecute you to the fullest extent of the law.
If you have any questions regarding the shipping or order placement process, please contact Darren Gates at firstname.lastname@example.org or directly at 707-259-6637.